All items sold by Alpha Performance Engines are covered by a factory warranty. This warranty is for Manufacturing defects only. Manufacturing defects must be reported to Alpha Performance Engines immediately upon being recognized and within 7 days of receipt of the item. The length of the warranty is determined by the manufacturer, importer or supplier and is clearly presented on this site.
Factory defects include but are not limited to:
Factory warranty does not apply to:
Electrical items are manufactured to replace O.E.M parts and work as part of a fully functional factory fitted electrical system. Non electronic electrical items such as switches, bulbs and batteries may be fitted as a D.I.Y. application. All electronic items must be installed and tested by a licensed auto electrician.
The factory warranty on the item supplied does not apply when items are fitted to non O.E.M. or modified electrical systems or where burnout has occurred due to power surge caused by other faulty components.
Where the factory warranty is being claimed on an electronic item, the claim must be accompanied by an auto electricians report.
Please choose carefully as we do not refund because you changed your mind. A refund will be offered where we have supplied the incorrect item and the correct item is not available.
In the first instance, where a buyer believes a factory defect exists, the buyer should contact Alpha Performance Engines directly .
Where a factory defect is determined, Alpha Performance Engines reserves the right to repair or replace at their discretion. A refund will only be offered if Alpha Performance Engines are unable to repair or replace the defective item.
Refunds for warranty returns will only be processed after confirmation of acceptance of claim by the company. Return of warranty items is at the discretion of the company.
Please choose carefully. We DO NOT accept returns because you change your mind or order the wrong colour, size or feature.
We will accept returns where statutory requirements exist and where the item has a manufacturing defect, except where the item description clearly states the nature of the defect and the item is sold as a ‘second’.
Shipping damage claims must be placed through the courier. Claims for shipping damage and refunds for returns will only be processed where photographic evidence is provided of a damaged parcel and damaged contents. It is the receivers responsibility NOT to sign for or accept a parcel if it is damaged.
In certain very extreme cases, refunds may be granted but could be subject to a 15% restocking fee per item. In this instance products must be returned as new & unused, which show no signs of wear to either the product itself or the packaging.
Return shipping costs are the responsibility of the buyer.
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